Support
We answer every message, usually within a day.
Write to jeje@transingenium.com. Tell us the email address you signed in with and roughly what happened — that is normally enough for us to see the problem without asking you anything else.
I paid and nothing happened
Give it an hour. If you closed the payment page before it finished returning you to the app, our system sweeps for unclaimed payments every hour and will find yours on its own. If it has been longer than that, write to us with the email you paid with and we will sort it out the same day. Do not pay again.
I am not getting the daily reminder
- Check Settings inside Jeje — the reminder time and which days.
- Check that notifications are allowed for Jeje in your phone's settings.
- On Android, some phones aggressively sleep apps. Look for Battery or App Launch settings and allow Jeje to run in the background.
I cannot sign in
The code is emailed and lasts ten minutes. If it has not arrived, check your spam folder, and check the address you typed. If it still will not come, write to us.
What is "What you are carrying"?
A way of telling us what is most on your mind — money, work, family, sleep, or yourself. Where a reset has been written for that, you get it instead of the general one. Where none has, nothing is lost. Change it whenever it changes.
How do I cancel?
On Android and the web there is nothing to cancel: nothing renews by itself. Your time simply runs out, and we will have told you beforehand. On an iPhone, subscriptions renew through Apple — cancel in your Apple account settings.
Can I get a refund?
Yes. Write to us. If you bought it on an iPhone, refunds go through Apple.
Do you read what I write in the app?
No. We can see how many things you have written down; we cannot see a word of what is in them, and there is no screen anywhere in our systems that would show us. See Privacy.